- From Monday to Sunday
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. Items that are marked as final sale or clearance are not eligible for return. If you have any questions about whether an item is returnable, please reach out to us.
To start a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed. Please note that returns must be requested via email only; we do not accept return requests through other communication channels.
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you are returning an item due to a mistake on our part, we will cover the return shipping costs.
Once we receive your returned item, we will inspect it and notify you of the status of your return. If your return is approved, we will process your refund within a reasonable timeframe. Please allow up to 14 business days for the refund to appear in your original payment method, depending on your bank or credit card issuer. We do not process refunds for items that do not meet our return eligibility criteria.
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Remember to follow the return process outlined above to initiate your return.
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Include your order number and a description of the issue in your email to [email protected]. We may request photos of the damaged item to assist in processing your claim. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs.
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure that your experience with wandernestpro.com is satisfactory. Please allow up to 48 hours for a response to your inquiry.
